DELIVERY POLICIES

At Designer Blooms, we provide flower delivery services in the Greater Vancouver Area. Enjoy free delivery on orders over $100, with each bouquet arriving in our signature DB carrier box. Please note that delivery services are unavailable on Sundays. Exciting news! You can now conveniently send flowers across British Columbia and Alberta!

SAME DAY DELIVERY

Experience the convenience of same-day flower delivery, exclusively available in the Greater Vancouver Area. To ensure prompt arrival, please place your order online by 11 am on the day of delivery. This allows us sufficient time to create your beautiful flowers. Advance orders are also accepted for added convenience. For delivery to BC and Alberta, we offer next-day delivery to selected postal codes or delivery within 1-2 days.

DELIVERY TIME

Enjoy flexible delivery hours! Orders will be delivered between 12 pm and 8 pm from Monday to Friday, and from 10 am to 6 pm on Saturdays. If you require delivery at a specific time for a special occasion, we can accommodate your request for an additional charge of $10.

DELIVERY AND SHIPPING RATES

Our local delivery services cover a wide range of areas, including Vancouver, Burnaby, New Westminster, Richmond, Delta, Surrey, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, North Vancouver, and West Vancouver.

Please refer to the local delivery rates within the Greater Vancouver area:
Zone 1 = $15

V3B, V3C, V3E, V3H, V3J, V3K, V3L, V3M, V3N, V5A, V5B, V5C, V5E, V5G, V5H, V5J, V5K, V5L, V5M, V5N, V5P, V5R, V5S, V5T, V5V, V5W, V5X, V5Y, V5Z, V6A, V6B, V6C, V6E, V6G, V6H, V6J, V6K, V6L, V6M, V6N, V6P, V6R, V6S, V6T, V6V, V6W, V6X, V6Y, V6Z, V7A, V7B, V7C, V7E, V7X, V7Y

Zone 2 = $20

V3R, V3S, V3T, V3V, V3W, V3X, V3Z, V4A, V4C, V4E, V4G, V4K, V4L, V4N, V4P, V7H, V7J, V7K, V7L, V7M, V7N, V7R

Zone 3 = $25

V1M, V2X, V2Y, V2Z, V3A, V3Y, V4R, V7P, V7S, V7T, V7V
Deliveries within British Columbia are subject to a fee of $20, while shipping to Alberta is priced at $25.

RETURNS AND REFUNDS

We understand that plans may change. You can cancel your order at least 24 hours before the scheduled delivery date and receive a full refund. However, cancellations made within 24 hours of delivery will be charged in full. In the event of any disputes, customers must provide proof of purchase (order number, order form, receipt, and a photo of the product in question) within 24 hours of delivery.

FAILED, RETURNED, OR NON-DELIVERIES

While we strive for successful deliveries, certain circumstances may result in failed or returned deliveries. Designer Blooms cannot be held responsible if the recipient is not present at the specified delivery address, does not respond to the doorbell, buzzer, or phone call after a reasonable amount of time, or refuses to accept the delivery. In such cases, Designer Blooms reserves the right to charge for re-delivery (fees vary based on location). Please note that orders returned to the studio due to unsuccessful deliveries are not eligible for a refund. However, alternative options are available. If within our delivery time window, you can choose to have your order re-delivered on the same day (additional fees apply). Otherwise, it will be re-delivered the next day. Please note that we will not be liable for the quality of the blooms, especially for fresh/mixed blooms products. Designer Blooms is not responsible for any non-delivery caused by incorrect or incomplete addresses, closed or inaccessible roads, or other factors beyond our control. In the event of a delivery failure under such conditions, the order will be returned to the studio, and a full refund will only be issued in rare cases. Otherwise, customers may contact Designer Blooms to arrange for repurchase and redelivery.