Frequently Asked Questions

How often will I receive my bouquet?

You can opt for weekly, bi-weekly, or monthly deliveries based on what suits you best. Pick your delivery date for your first order, then subsequent bouquets will be delivered on Wednesdays. We also offer two payment options: pay-as-you-go or pay upfront for the entire subscription. Mix and match these choices to create a subscription plan that works for you!

Can I use my Bloom Credits for my subscription?

Every time you are charged for your subscription, you will receive Bloom Credits which will be automatically added to your account. These credits can be used for any purchases on our website, other than your current subscription. If you have a subscription with us but fancy sending some flowers to a friend or loved one, use your credits for those orders!

Can I pick the style? 

Every bouquet is uniquely designed by our floral team so that you receive something fresh and new every delivery. We do encourage you to let us know if you have your heart set on something special. We also ask that you let us know if there are any cultural sensitivities to colours or flowers. 

Can I buy a subscription as a gift?

Absolutely! Subscriptions make great gifts for special occasions. You can customize the gift by selecting the delivery frequency and duration that suits your recipient. Surprise a loved one with a gift that keeps on giving!

Can I use promo codes on my subscription order?

As our subscriptions are already discounted in line with the frequency of delivery, we do not allow other promo codes to be used in conjunction with this. 

Can I change my delivery address?

Bought a subscription for yourself, but want to surprise a friend with a bouquet? No problem! Simply email us at ca@desigerblooms.com to change your delivery address. Please include the new recipients name and contact number for delivery. We ask that you give us 24 hours notice for any changes. 

Can I pause or cancel my flower subscription?

Yes, please email us at ca@designerblooms.com or call 236-428-2704 at least two weeks before the next delivery in order to cancel or make any changes to your subscription service.

How often will I be billed?

We have two subscription plans, ongoing and prepaid. If you choose prepaid, you will be charged for all deliveries when you first place your order. If you choose ongoing, you will be charged according to the plan you chose; weekly, bi-weekly, monthly.

Is shipping free?

Shipping is only free for select areas in Greater Vancouver. Deliveries to zone 1 and 2 are free and deliveries to zone 3 are $10. The rest of BC is $15, while shipping to Alberta is $20. Not sure what zone you’re in? Find out below:

• Zone 1
  V3B, V3C, V3E, V3H, V3J, V3K, V3L, V3M, V3N, V5A, V5B, V5C, V5E, V5G, V5H, V5J, V5K, V5L, V5M, V5N, V5P, V5R, V5S, V5T, V5V, V5W, V5X, V5Y, V5Z, V6A, V6B, V6C, V6E, V6G, V6H, V6J, V6K, V6L, V6M, V6N, V6P, V6R, V6S, V6T, V6V, V6W, V6X, V6Y, V6Z, V7A, V7B, V7C, V7E, V7X, V7Y
  
  
• Zone 2
  V3R, V3S, V3T, V3V, V3W, V3X, V3Z, V4A, V4C, V4E, V4G, V4K, V4L, V4N, V4P, V7H, V7J, V7K, V7L, V7M, V7N, V7R
  
  
• Zone 3
  V1M, V2X, V2Y, V2Z, V3A, V3Y, V4R, V7P, V7S, V7T, V7V

Can I change the tier of my subscription?

Bought a grande subscription but fancy upgrading it to a luxe? No problem! Please email ca@designerblooms.com with your subscription details and the changes you would like to make!

NOTE:
Subscriptions with unsuccessful payments will be cancelled. Also, flowers will vary for every delivery depending on availability of blooms, but rest assured, we will deliver a product of similar value and quality.